So you finally launched your business idea and are ready to build your dynamite team. The hiring process can be an incredibly daunting task—from crafting the perfect job posting to sifting through potential hires—for both startups and big companies alike. During the interview process, you might find it difficult to weed out candidates if you are uncertain about who you should be hiring. That’s why we’ve broken down the kind of applicants you should be looking for to help streamline your recruitment strategy.
While everyone else on your team is focused on creativity and innovation, you need someone who is a master at technical support. You want a professional engineer who is skilled at analyzing data, a whiz with software, and even has a little bit of a hacker mentality. By hiring engineers your company’s information will be protected and secured. Software engineers will save your business time and boost productivity by building fast, efficient systems.
Keep in mind that the difference between a good engineer and a great engineer is the individual’s passion for data and problem-solving. Anyone with a science or mathematical background can be savvy with computers, but the passion is key for developing a loyal and enthusiastic team. It’s also incredibly important to make sure you have a diverse engineering team, so consult with your human resources department for referrals for women engineers and how to hire engineers for your startup’s needs.
Every company—no matter their product—needs an effective communicator to sell their message to the public. An excellent wordsmith or skilled communicator can help make your branding and vision clear to customers and investors. Social media posts and company presentations help build your brand, so make sure these are designed with clarity and personality. You want someone who can represent your brand with a friendly smile and an upbeat attitude.
The first line of communication for your customers should be someone engaging and empathetic. Don’t solely rely on artificial intelligence to handle your customer interactions. You need a contact center with live agents when engaging with customers. This will help improve the customer experience and boost customer satisfaction. Consider utilizing workforce optimization (WFO) software to help empower your customer service agents and motivate them to improve their customer relations. These tools help analyze customer interactions for better results in the future and will increase agent productivity.
You need someone on your team who is always willing to learn and obtain new knowledge. These people are detail-oriented and thrive on structure. While having team members who are loyal and enthusiastic is beneficial, you also need someone who is willing to research complex issues and find solutions.
A startup is bound to hit a few financial hurdles along the way to success, so having someone on your team who is optimistic no matter the situation is crucial for employee morale and company development. Someone who stays positive in the face of adversity and always has big dreams and aspirations will help others be reminded of the company’s long-term goals, and more motivated toward pursuing those goals.
In order to ensure your company thrives, your team needs someone who can offer sage advice and has veteran knowledge and experience. They’ve seen it all and know how to prevent pitfalls. These people with vital industry experience can help your business avoid common mistakes and find valuable opportunities you might have missed. Mentors or teachers can impart wisdom to your junior employees and provide guidance to your staff and to you. These people will be best suited in a senior manager role because of their keen expertise and professional background.